Appointments/Arrivals

We encourage you to arrive at the least 10 minutes prior to your schedule to allow plenty of time to park and check-in. If you are a first time client, you may be asked to fill out a profile card.

Etiquette

Out of consideration for the other clients and a total relaxation, please mute all cell phones and keep all phone calls to a minimum.

Late Arrivals

Appointments will be held for 15 minutes after this grace period we consider this as a “NO SHOW” and the appointment may be given away.  Please note that your late arrival will determine the length of your treatment and you will be held responsible for the full service fee.  Your service will end accordingly so that the next guest is not delayed.

Cancellation*

We strictly and without exception require a 24 hr notice of cancellation for all services. Please keep in mind that “no shows” and last minute cancellations will be charged 50% of there scheduled services. So that our technicians are compensated for their time. We may have also turned away other guest who could have enjoyed that time slot.

Group Policy**

A name and exact service is required from each person in the group for a smoother transaction and scheduling.  Last minute cancellations, reduction in the number of people in the group, or a no show constitutes a $25 per person charge. Card holder will be responsible for those charges.  There is no charge for cancellations with a 48hr notice.

*In accordance with this policy, all missed appointments will be charged half of the scheduled service price.  This also applies to same day appointments.  Missed appointments and last minute cancellations during the week of a holiday will result in a charge of 100% of the scheduled service(s).

**It is the responsibility of the host to communicate these rules to all guest to ensure a smooth and successful event.  20% gratuity will be added to services for all group parties.